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This guide provides essential information and introduces new employees to BUGSDM's mission, culture, and organization. The guide includes pertinent information and links about policies, procedures, and operations.

> Introduction to Boston University
> School of Dental Medicine (BUGSDM)

A Learning Organization
As a new member of the BUGSDM community you will be part of a learning organization. In 1996, Dean Frankl introduced a new paradigm of management for BUGSDM. The Learning Organization (LO), developed by management expert Peter Senge, offers a model to address change by establishing the organizational and individual qualities necessary to adapt. The LO focuses on creating a school environment that encourages staff and faculty at all levels to become involved in decisions that affect them; to identify and solve work-related problems; to be empowered; and to work collaboratively with others sharing similar interests. A LO changes and innovates based on continual learning from patients, students, staff, faculty, the profession, and other key stakeholders. Learning is then translated into actions that move the whole school forward.

We have worked hard to provide faculty, staff, and students with the tools necessary to change more quickly and adapt to forces in our highly competitive profession. The LO recognizes the desire of people to learn and grow and provides them with the opportunity to enhance the future of the organization through stewardship. By promoting enrichment and learning, the school recognizes individual responsibility for the personal and professional growth that fosters learning.

Departments that have embraced the learning organization have experienced positive changes in how people work together, communicate, and resolve problems.

Please contact us if you have any suggestions that we can include in our orientation materials. We look forward to meeting you at our next orientation session.

Mission of BUGSDM
The mission of Boston University Goldman School of Dental Medicine is to provide excellent education to dental professionals throughout their careers; to shape the future of dental medicine and dental education through research; to offer excellent health care services to the community; to participate in community activities; and to foster a respectful and supportive environment. 

Accreditation
The Commission on Dental Accreditation serves the public by establishing, maintaining, and applying standards that ensure the quality and continuous improvement of dental and dental-related education every seven years. The commission evaluates BUGSDM on institutional effectiveness, educational program, faculty and staff, educational support services, patient care services, and research programs.

Annual Review
The goal of the annual review is to create an opportunity for feedback and dialogue, recognize a job well done, and to invest in development activities to further enhance skills and job satisfaction. The form is a tool to help employees and supervisors establish communication. There are separate forms for faculty, nonexempt staff, and exempt staff.

Annual Calendar of Events
Important events throughout the year include:

• Yankee Dental Convention (January)
• American Dental Education Association Meeting (March)
• Science Day/Science Night (March)
• Commencement (May)
• Alumni Weekend (May)
• Spring Faculty and Staff Meeting (June)
• Orientation for new postdoctoral students (July)
• Orientation for new DMD students (August)
• Welcoming Reception for New Students (September)
• Board of Visitors Meeting (September)
• American Dental Association Meeting (October)
• Fall Faculty and Staff Meeting (November)

Continuing Education
The Division of Continuing Education strives to meet the educational needs of dental professionals throughout their careers by sponsoring courses, seminars and symposia. The division offers a variety of on-site and off-site programs that provide dentists, dental hygienists, dental assistants, and dental technicians access to quality educators and the latest information on dental concepts, procedures, technology, practice management and more. Alumni of the school receive a 20% discount on the tuition of all continuing dental education programs except courses with special alumni rates and participation classes in endodontics. Students may take classes for $25 and faculty for $50 (unless otherwise noted). For more information contact the division at 8-5656 or visit their website.

Important continuing education events include:

• Biannual Gianelly/Schilder Symposium on Orthodontic and Endodontic Excellence
• Annual International Symposium on Implantology
• Biannual Goldman Symposium
• Annual Cruise-and-Learn

Information Technology
If you need assistance with your computer or computer training contact BUGSDM's Department of Information Technology and Educational Resources at 8-5999.

Telephone Directory
BUGSDM's print telephone directory is a great reference for employees needing a phone number, address, or listing of different departments. For a copy please contact Ellen Yadon at 8-4780 or eyadon@bu.edu.

> Personnel and Benefit Information

Employee Orientation
The Office of Human Resources on the Medical Campus conducts employee orientation meetings to provide new employees with information on the University's facilities, programs, benefit plans, and personnel policies and procedures. All new employees are required to attend the Office of Human Resources orientation within 30 days of employment; this orientation will be scheduled upon hire. All new employees are also required to:

• Obtain an employee photo identification card (see IDs below).
• Receive a tuberculosis test from the Occupational Health Center (fifth floor of the Preston Family Building on East Newton Street).
• Complete an I-9 form in accordance with the Immigration and Control Act within three working days of the first day of work. This form is completed within the new employee's department.
• Submit to the Payroll Office a completed W-4 form, Employee's Withholding Allowance Certificate.

Benefit Information
Information regarding medical, dental, tuition remission, retirement plans, and other benefits will be discussed during new employee orientation, given by the Office of Human Resources. If you need further information please contact them at 8-4610. We encourage you as a member of BUGSDM to review the dental health plan benefit and complete the necessary registration forms.

Employee Assistance Program
The Boston University Faculty/Staff Assistance Office provides confidential counseling and referral services. Services are available to you and your family members if you are experiencing personal, family, or work-related problems. Services available without charge include: consultation, problem assessment, short-term psychotherapy, and referral resource information. Please contact 617/353-5381 for more information or visit the office's website.

Holiday and Intersession Schedule
If you need further information contact your manager or the Office of Human Resources on the Medical Campus at 8-4610.

IDs
Instructions on how to obtain an identification card will be given to you during orientation. If you need to obtain an ID before orientation, go to 91 East Concord Street, first floor (left of the guard station). Their hours are 11 am - 4 pm. They can be reached at 8-6879.

Vacation and Sick Leave Policy
If you need further information contact your manager or the Office of Human Resources on the Medical Campus at 8-4610.

> General Policies, Procedures, and Services

Treatment Center Policies and Procedures (formerly known as the Clinic Manual)
We recommend all new faculty and staff review this student resouce on the principles of acceptable clinical conduct and practice.

Computer Ethics Policy

Control Center
The Medical Campus' Control Center is responsible for monitoring all building automation systems and dispatching staff to respond to requests for assistance including fire alarm, heating, air conditioning system, and all other building and grounds issues at the medical center. A Control Center Technician is on duty 24 hours a day 7 days a week and is responsible for ensuring there are no interruptions in building services or utilities that will impact the operations of the Medical Campus. The Control Center is located in the Power Plant at 750 Albany Street. The phone number is 8-4144.

University Credit Union
Founded at Boston University in 1952, the University Credit Union is a chartered corporation supervised by the Massachusetts commissioner of banks. Membership and services are available to you and your family. The University Credit Union offers a full range of financial services, which include savings accounts, Christmas and vacation clubs, ATM access, IRAs and loans. To open an account, visit any of the locations below or visit their website.

The main office is located on the Charles River Campus at 846 Commonwealth Avenue. The branch office at the Medical Campus is located on 85 East Concord Street, 8-8816. It is open Tuesdays and Fridays from 9-11:30 am and 12-3 pm.

Electronic Library
Boston University’s electronic library provides access to databases, reference assistance and consultation, medical literature, interlibrary loan request forms, information about library services and policies, and links to other health care sites on the Internet. Workshops are available to individuals and groups of faculty, staff, and students. Classes include Using Web Search Engines Effectively, Strategies for Evaluating Web Resources, Computing at BU, Intro to BU’s Email Options, Intro to PowerPoint and Intro to Endnote software. For more information visit their website or call the Alumni Medical Library at 8-4228.

Email
If you need to open an email account before orientation you can do so by going to the computer lab on the eleventh floor of the Alumni Medical Lbrary (NOTE: the elevator does not stop at the eleventh floor - take elevator to the twelfth floor and walk down). You’ll need to bring a copy of your offer letter and your UID (University Identification). You will be instructed on how to open an account. Your email will be accessible within 24 hours.

Environmental Health and Safety
The Occupational Safety and Health Act of 1970 provides job safety and health protection for workers by promoting safe and healthful working conditions throughout the Nation. Boston University follows all rules and regulations of the Occupational Safety and Health Act. For information visit the Office of Environmental Health and Safety.

Facility Maps
Facility maps are given to you at orientation. During orientation, personnel will highlight the most important places on campus. They will note information such as where the ID office is, where to buy theater tickets, location of ATMs, cafeterias, etc. You can also obtain a map here or from Office of Parking and Transportation Services located in the garage at 710 Albany Street.

HIPPA
The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule is the first comprehensive federal protection that balances an individual’s interest in keeping his or her health information confidential with other social benefits, including health care research.

All supervisors must complete this form for all new hires (download a completed sample form). The form contains electronic access to Salud and other databases that contain electronic patient information. Please email the form to dsapow-list@bu.edu , and copy dentit@bu.edu.  Call IT at 8-5999 with questions.

Institutional Review Board (IRB)
Under FDA regulations, an IRB is an appropriately constituted group that has been formally designated to review and monitor biomedical research involving human subjects. In accordance with FDA regulations, an IRB has the authority to approve, require modifications in (to secure approval), or disapprove research. This review group serves an important role in the protection of the rights and welfare of human research subjects. For more information visit the FDA website.

Medical Emergency (Red Phone)
In case of an emergency the Department of Oral and Maxillofacial Surgery will handle all medical emergencies for first response during normal business hours. Boston Medical Center Security handles after-hour medical emergencies at 8-5000. BMC Security will call 911 to activate EMS (Emergency Medical Services). On each floor of the building there is a red emergency phone in the corridor opposite the back stairwell between the restroom doors. If there is an emergency follow procedure below:

1. Go to the Red Emergency Phone.
2. Pick up receiver (phone will dial direct to Oral Surgery Department).
3. Off-hours phone will go to the BMC Security 8-5000.
4. When the person answers, give the location and description of the emergency.
5. Stand by the patient. Under no circumstances should the patient be left alone.

Occupational Health
The Boston University Occupational Health Center provides prevention, diagnosis, and treatment for work-related injuries and illnesses for the employees of Boston University in compliance with OSHA, CDC and other regulatory requirements. The center also provides clinical and consultation services to non-Boston University institutions and client companies. The Occupational Health Center is located in the Preston Family Building, fifth floor, East Newton Street.

Transportation Information
If you have any questions, concerns, or complaints regarding transportation for the Medical Campus please contact Maureen Lacey, Director of Commuter Services (TranSComm) by email or phone at 8-7473. She is the liaison between Boston University and the MBTA.

Parking
For information on parking contact the Office of Parking and Transportation services at 8-4915. Please keep in mind that parking on Boston University Medical Campus is challenging and limited.

> Communicating with Our Patients

Most employees at BUGSDM will encounter a patient at some point in time. Our patients come to our treatment centers in pain, sometimes afraid, stressed, and worried. They have four major needs in their interactions with us. Our patients want our CARE.

• Confidence
• Acknowledgement
• Reassurance
• Esteem

Confidence: Patients are looking for answers and want to be sure we can assist them. You can demonstrate confidence by creating a welcoming environment, taking the lead in greeting them, looking at them directly, and being ready to help them.

Acknowledgement: Patients want to see that we are paying attention to them as individuals deserving of our respect, not as an interruption in our day. You can demonstrate acknowledgement by addressing each patient by his or her full name, showing interest in their satisfaction, and speaking in a pleasing tone.

Reassurance: Patients want to know we are doing everything possible to help them. You can demonstrate reassurance by listening to them to determine what is needed, answering their questions thoroughly, and explaining things fully.

Esteem: Patients want to be appreciated, thanked, valued, and treated with respect. You can demonstrate esteem by maintaining their privacy when discussing sensitive matters.

> New Employee Checklist

Orientation
Confirm with Office of Human Resources, at 8-4610.

Dialing On-Campus
To call someone on Medical Campus with a 638 number dial the 8 and the last four digits. For a 414 number dial 4 and the last four digits.

To call someone on the Charles River Campus with a 353 number dial 126-3 and the last four digits.

Change Voicemail

1. Call voicemail at 4-6565 or ext 8-6565
2. Dial temporary password 123456
3. Create your own password
4. Record your name
5. Press 2 for personal greeting (do not use preset greeting)
6. To access voicemail from off campus:
   1. Call 617/414-6565 or 617/638-6565
   2. Press #. This signifies that you are the subscriber.
   3. Enter your 5-digit mailbox number (same as your extension).
   4. Enter your password
   5. Listen to unheard message

If you have problems with voicemail contact the Telecommunications Department at 8-6890

Change Phone Display
Call Telecommunications at 8-6890 and press 2

Create a BU Email Account
Go to the computer lab on the 11th floor of the library and bring a copy of your offer letter and ID.

Enter all SDM Listservs below into your outlook address.

• DMD Class, Years 1-4
  • Dent-Year1-List@Bu.Edu
  • Dent-Year2-List@Bu.Edu
  • Dent-Year3-List@Bu.Edu
  • Dent-Year4-List@Bu.Edu
• Advanced Standing classes years 1 and 2
  • Dent-As1-List@Bu.Edu
  • Dent-As2-List@Bu.Edu
• Staff/faculty
  • Dent-staff-list@bu.edu
  • Dent-faculty-list@bu.edu
• Prosthodontics Dent-pros-list@bu.edu
• Periodontics Dent-perio-list@bu.edu
• Pediatric Dentistry Dent-pedo-list@bu.edu
• Operative Dentistry Dent-op-list@bu.edu
• Endodontics Dent-endo-list@bu.edu
• Dental Public Health Dent-dph-list@bu.edu
• Advanced Education in General Dentistry Dent-aegd-list@bu.edu
• Implantology Dent-implant-list@bu.edu
• Orthodontics Dent-ortho-list@bu.edu

Set Up a Signature in Microsoft Outlook
Go to tools, select options and then mail format. Click on signaturepicker and then new.

Full Name
Title
Boston University Goldman School of Dental Medicine
Address
Boston, MA 02118
Phone
Fax
http://dentalschool.bu.edu

Take a Tour of the School
Call the Office of Admissions at 8-4787 to join a tour.